We like to consider ourselves the masters of automation and efficieny. If you have an API and even if you don’t we can automate processes out of anything.
Do you receive large manifests of trips that take hours of manual entry to get in your systems? We did so we created simple process to reduce what would take hours of labor into mere minutes.
SMS Customer Communication
For years we neglected the fact that customers want to not just receive SMS communication from us but they wanted to respond back. Once we enabled the two-way communication we got a lot of it. From changes to their reservations, providing more details of thier needs to cancellations we received alot of messages. We were able to automate 90% of the input we were receiving from customers to actionable and automated results.
With many reservations we had there were specfic drivers to schedule and assign to specific routes and clients. This required pouring over spreadsheets of these assignments and manually assigning each booking. We said no and now our system verifies travel requirements and does the assignment without any intervention!
Route Optimization & Shared Rides
Currently there was no option to efficiently route lare quantities of trips efficiently while observing specific requirements of those transport accounts. We found the solution and created the system so now we are able to reduce the amount of vehicles needed to supply the necessary transportation for large quantities of trips.
Agents have so much on their plate with so many different requirements and things to pay attention to. We automate the reminders based specific criteria to make sure everything is handled properly, in advance and before it becomes a problem.